Treating Customers Fairly

Treating Customers Fairly (TCF) is an outcomes based regulatory and supervisory approach designed by the Financial Services Board to ensure that specific, clearly articulated fairness outcomes for financial services consumers are delivered by regulated financial firms. TCF provides for six policy outcomes, which aim to ensure that all financial services clients are treated fairly. We at PPA are committed to treating our customers fairly as we build a trusted client relationship.

The 6 outcomes that we always commit to:

1. Our customers can be confident they are dealing with firms where TCF is central to the corporate culture
2. Products & services marketed and sold in the retail market are designed to meet the needs of identified customer groups and are targeted accordingly
3. Our customers are provided with clear information and kept appropriately informed before, during and after point of sale
4. Where advice is given, it is suitable and takes account of our customer circumstances
5. Products perform as firms have led customers to expect, and service is of an acceptable standard and as they have been led to expect
6. Our customers do not face unreasonable post-sale barriers imposed by us & firms to change product, switch providers, submit a claim or make a complaint.
Contact Details
Tel: +27 31-566 4993
Fax: +27 31-566 2647
Email: [email protected]
Address: 8 Rydall Vale Crescent Rydall Vale Park, Douglas Saunders Drive, La Lucia Ridge
Postal: PO Box 701189 Overport 4067
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